Cancellation & Refund Policy

At Softloom, we strive to provide a smooth shopping experience. Please read our cancellation and refund policy carefully before placing your order.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• To request a cancellation, please contact our customer support team as soon as possible with your order number.

Refund Policy

Refunds are processed only under the following circumstances:

• The order is cancelled before shipment.
• You receive a damaged, defective, or incorrect product.
• The product is eligible for return as per our Return Policy.

Once your returned product has been received and inspected, we will notify you of the approval status. If approved, the refund will be credited to your original payment method within 5–7 business days.

Non-Refundable Items

Refunds will not be provided for:

• Products that have been used, damaged, or altered after delivery.
• Customized or personalized products.
• Gift cards.
• Sale or clearance items, unless they are received damaged or defective.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the product and packaging to help us process your request promptly.

Refund Timeline

Once approved, refunds typically take 5–7 business days to reflect in your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For any questions regarding cancellations or refunds, please contact our customer support team.

Softloom Kidswear
Email: Softloomkids@gmail.com
Website: https://softloomkidswear.com